Parimatch Customer Support
Like any other top bookmaker, Parimatch has a support service. Every day, support specialists help solve thousands of user problems and answer questions related to using the site. Customer support is available 24/7 and communicates with players in several ways. They will be discussed in the article below.
When to Contact Support?
As a rule, you can contact support with any question or problem you encounter. In any case, you will be provided with qualified assistance: operators will clarify complicated nuances of the site, tell you about the main processes and accept information about errors.
The most popular are:
- Registration and logging in.
- Verification on the site.
- Available bonuses and promo codes.
- Deposit and withdrawal of funds.
- Payment methods.
- Questions related to sports betting or specific casino games.
On-site Online Chat
The fastest way to solve your problem is to contact our online chat. You can do it through the desktop version or through the mobile app, and our operators will be happy to help you at any time. To use online chat, open the left side menu and click on the Support button. After that, you will see a dialog box where you will be asked to select the topic of the request. Communication in the chat is possible in English and Hindi.
Email Support
Getting in touch by e-mail is the best decision if we talk about more profound and complicated issues. Describe your request and wait for a reply. Contact only official email [email protected].
The issue may take a couple of hours or several days to be considered. It all depends on how busy the support service is and how clearly you state the essence of your question:
- First of all, be polite, say hello and introduce yourself.
- Describe the problem carefully. Don’t forget to mention all the details and attach screenshots if you have any.
- Do not send too many letters and questions, try to briefly formulate the problem in one letter to avoid confusion.
- To contact support, please use the same email address you used when registering on the site.
- Be patient and do not rush the support service. In any case, your request will be processed and you will definitely receive an answer.
So, by following these simple rules of communication with the support service, you will increase your chances of a quick solution to the problem and will be able to enjoy the game.
Frequently Asked Questions
Our expert technical support team will help you with any issue related to the platform’s operation. If you encounter any problems, immediately seek help on the website. Below you can find solutions to various frequently asked questions on different topics.
Deposit Issues
What Are the Steps to Deposit Money into a Parimatch Account?
In order to deposit your balance on our platform, you need to go through the registration process, then in the “Deposit” tab select the payment system you prefer and deposit funds.
What Are the Accepted Payment Methods For Depositing Funds on Parimatch?
There is a diversity of accepted payment methods for users from India such as Astropay, UPI, PhonePe, IMPS, Neteller, Skrill, and transactions via crypto, debit card, and net banking.
Are There Any Limits on the Amount That Can Be Deposited into a Parimatch Account?
Yes, each variant for deposit has a certain limit, which is visible when you select a payment method.
Withdrawal Questions
How Does a User Withdraw Money from Their Parimatch Account?
Indians should go to the tab for withdrawal using their device and select the appropriate payment system. But before doing so, make sure you verify the account.
What Are the Minimum Withdrawal Limits for Different Payment Methods on Parimatch?
Each payment option has a different minimum limit, so for example for Astropay is 1,000 INR, for Bitcoin Cash like 100 INR, and for IMPS and Netbanking it is 500 INR. As for cryptocurrency, different coins can be from 500 INR to 2,100 INR. If you want to withdraw more than 7,500, then make sure to verify your account.
How Can Users View Their Withdrawal History on Parimatch?
In order to see the history of withdrawals on the platform you should go to your profile settings and click on “Payment History”.
Account Verification
What Should a New Parimatch Customer Do If Their Withdrawal Option Is Unavailable?
If you are unable to withdraw funds, then you have not verified your account. There are 2 options such as Primary Parimatch Verification, where you need to go to “account confirmation” and enter a 12-digit Aadhaar card number, and Requested Parimatch Verification, in this case, you should contact support.
What Are the Steps Involved in the Primary Parimatch Verification Process?
You should go to your account settings, go to the tab “Account Confirmation”, then click on “Aadhaar Card Verification”, after the previous action enter all the necessary data and confirm the verification.
How Long Does the Parimatch Verification Process Typically Take?
The verification process may take a different amount of time for each account, but it is always no more than 24 hours if you have done everything correctly.
Promotions & Bonuses
How Can a New Parimatch User Claim a Welcome Bonus?
You can get a welcome bonus after you have registered for the first time and deposited a certain amount, which is specified in the offer on the website.
What Should a User Do If Their Deposit Was Made But They Did Not Receive a Bonus?
When using the bonus link for registration, you should wait 24 hours before the amount is credited to your balance. If you have not used it, then write to the Parimatch platform tech support to request a bonus.
What Are the Wagering Conditions For a Sports Welcome Bonus?
To wager any promotion, the user should wager the bonus amount with odds greater than or equal to 2.0 about 16 times, within 60 days of account registration.
What Promotions Are Available For Regular Parimatch Users?
For active players, such bonuses as Weekly Cashback, Parimatch Quests, Sports and Casino Tournaments, and so on are available.
How Can a User Track Their Bonus Progress on Parimatch?
You can view the “Bonus History” which can be found under the “Promotions” tab on the Parimatch platform.
Bets and Wagering
Under What Conditions Does Parimatch Refund a Bet?
The bid will be refunded if the match is postponed for more than 36 hours or if it is interrupted and not played within 12 hours. If the bid has fallen into handicap or total system, as well as in the case of betting total on a player when he did not appear in the starting lineup of the soccer team. When a player refuses to play tennis, bets can be both fully refunded and partially refunded, it all depends on the moment of refusal after the played set or before. After a set, the bets are returned at all odds, and if before, then all but the actual played bids will be returned.
Why Might a Bet Not Be Settled Immediately After an Event Ends?
Settlement of bets may be delayed due to delayed match results, technical problems, or approval of the match report by the referees. In case of prolonged non-calculation of your bet, please contact support immediately.
How Does Parimatch Handle Negative Balances in User Accounts?
This type of balance can be caused due to an incorrect result and subsequent recalculation of bids.
What Are the Rules For Live Betting on Parimatch?
Here you can place a single bet as well as parlay on total runs, innings, and more with the odds already listed on the platform. However, be careful, because the match is in real-time, you can bet during the match, not only before the start as usual.
Casino Queries
What Games Are Available in the Parimatch Casino Section?
There are more than 10,000 different activities available on the platform such as jackpots, crush games, slots, table games, roulette, poker, blackjack, TV games, and many others.
How Can I Find a Specific Game in the Casino?
When you want to find a particular game, you go to the tab you want, for example, “Slots” or “Live Casino” and type the name into the search.
Are There Any Country Restrictions For Playing in the Casino?
Yes, there is a certain list of countries where casinos are banned, but India is not included in it.
How Does the Cashback System Work in the Casino?
Users who are active and participate in the loyalty program have a certain cashback percentage of bets, that is, the return of the amount of their funds. There are also various bonuses and promotions, where you can get a large percentage to return the money. Players should remember that to get cashback in Live Casino, you need to contact tech support.